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Your Questions Answered

What is the best way to reach you?

For new patients, the best way to reach us is by email Sarah's email   or  Teri's email.

We are a small clinic and value direct communication with our patients. Since we are generally busy seeing patients throughout the day, it can be challenging to reach us by phone. E-mail generally yields a faster response.

For existing patients, the safest and best way to communicate is by using the Luminello patient portal.

Do you offer in person appointments?

No, all appointments are telehealth.

Where do I go for our telehealth appointments?

All appointments are held over a HIPAA compliant website called Doxy. You are able to access our individual Doxy sites by clicking on the following links: Sarah's Doxy or Teri's Doxy, or by copying and pasting the following into your browser:   or

If I'm seeing both Sarah and Teri, do I have to have two separate patient portal accounts?

Yes. Every clinician has a separate account in Luminello and unfortunately this requires separate log-ins for each of us.

Do you write emotional support animal (ESA) letters?

No, we do not.

Do you see patients of all ages?

We currently see patients ages 18 and above.

I have an adult family member who I believe needs mental health care. Can I set that up for them?

While we appreciate you calling for a family member and believe family support plays an important role in mental health care, we communicate directly with adult patients, unless there is a power of attorney assigned to this adult.

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